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Frequently Asked Questions

Q: I entered my name and address, Why am I not listed?
A: If a search you perform does not return the results you expected, modify your search criteria. (When searching on the name field, you may use the last name or last name, first initial)
NOTE: Remember to use a space between the comma and the first initial.


Q: I never gave permission to list my information online, how does one go about getting the information removed?
A: If you wish to have your information removed from the locator directory, please contact provider services at


Q: Why am I not listed on the "ND Locator" under "Additional Listings?"
A: Additional Listings are limited to 50 listings in an effort to protect our database.


Q: Does the information I enter in the Locator have to match exactly with what you have on file, for my listing to come up?
A: Yes, all the information must match exactly. For example, if you enter "Huntington Beach" as the city, but the address listed in our database only says "Huntington Bch," the locator won't recognize your request as a match.

In order to maximize the effectiveness of the search feature, please narrow your search, whenever possible, particularly to fairly uniform search criteria such as zip code, or last name and first initial only.


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Date Last Modified - Friday, 12-Oct-2012 15:50:19 PDT